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FREE SHIPPING WITHIN GERMANY FOR ORDERS OVER 50€
FREE SHIPPING WITHIN GERMANY FOR ORDERS OVER 50€

LOUNA LASHES GENERAL TERMS AND CONDITIONS

General terms and conditions of business

§ 1 - Provider, inclusion of the General Terms and Conditions

(1) Vendor and contractual partner for the goods presented in our online shop "www.lounalashes.com" is Louna Lashes, Riesenwaldstrasse 5, 77797, telephone +491786972859, e-mail: info@lounalashes.com (hereinafter referred to as "vendor ").

(2) These general terms and conditions are part of every contractual agreement between the provider and the respective customer. Conflicting general terms and conditions of the customer are contradicted.


§ 2 – Offer of goods and conclusion of contract

(1) The provider offers the items presented in this online shop for sale. The color of the articles on the website may vary slightly depending on the Internet browser used and the customer's monitor settings; these deviations are technically never completely avoidable. The selection of goods, the conclusion of the contract and the execution of the contract are carried out in German or English at the customer's discretion.

(2) The provider submits a binding purchase offer for the goods presented in the shop. By sending the order request via the "buy now" button, the customer accepts the purchase offer. The provider confirms the conclusion of the contract by e-mail (contract confirmation).

(3) Before accepting the purchase offer, the customer is shown an overview of the data recorded for his order, including the essential characteristics of the goods. At this point, the customer has the opportunity to check the data for possible input errors and, if necessary, to go back one or more steps in the ordering process in order to change the data or cancel the order altogether.

(4) After the conclusion of the contract, the provider sends the content of the concluded contract (contract text) to the customer by e-mail. At the same time, the provider saves the text of the contract in its electronic data processing. Since the customer does not have access to this, it is up to the customer to keep the e-mail with the text of the contract in their own interest.


§ 3 - Prices and payment

(1) All product prices are total prices plus shipping costs. The fees include the statutory sales tax.

(2) Information on shipping costs can be found in the respective product description.

(3) The customer can use the following payment methods to pay for his purchase: Klarna, Shopify Pay.

(4) A payment period of one week from receipt of the contract confirmation applies to prepayment orders. The provider stores the desired goods for the duration of the payment period for the customer. The provider reserves the right to withdraw from the contract and sell the goods elsewhere if payment has not been made on time.

(5) Deliveries to countries outside the European Union may incur customs duties and import sales tax, which the customer must pay to the customs authorities upon receipt of the shipment. These charges are in addition to the purchase price and the shipping costs and cannot be influenced by the provider.


§ 4 - Dispatch and delivery time

(1) Information on the delivery time can be found in the respective product description. An indication in days refers to the period of time from the payment by the customer to the delivery of the delivery.

(2) Several products ordered at the same time are delivered in one shipment; the delivery time of the product with the longest delivery time applies to the joint shipment. If the customer wishes the delivery of a specific product with a shorter delivery time in advance, he must order this product separately.

(3) If a delivery fails because the customer has given the delivery address incorrectly or incompletely, a new delivery attempt will only be made if the customer assumes the direct costs of the new shipment.

Shipping costs by destination country:

  • Germany – EUR 5.99
  • Austria – EUR 10.90
  • Switzerland – EUR 12.90
  • France – EUR 12.90
  • Netherlands – EUR 12.90
  • Turkey – EUR 25.00
  • Lebanon – EUR 25.00
  • Other European countries – EUR 14.90
  • Other – EUR 35.90

§ 5 – Consumer Right of Withdrawal

(1) A customer who buys as a consumer has a right of withdrawal in accordance with the statutory provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

(2) The provider grants a consumer with a permanent residence outside Germany a consumer right of withdrawal in accordance with the German requirements and legal consequences even if the national law of the consumer does not provide for a right of withdrawal or if the withdrawal is subject to a shorter period or a stricter form than Under German law.


§ 6 – Warranty (Liability for Defects)

There are warranty claims by the customer (also referred to as liability for defects) in accordance with the statutory provisions.


§ 7 – Out-of-court settlement of disputes

(1) For the out-of-court settlement of consumer disputes, the European Union provides an online platform (“OS platform”) at ec.europa.eu/consumers/odr.

(2) We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.


§ 8 - Final Provisions

(1) The law of the Federal Republic of Germany applies to the exclusion of the UN Sales Convention. However, German law does not apply to consumers who are permanently resident abroad, insofar as the national law of the consumer contains regulations from which the consumer cannot deviate by contract.

(2) Should individual provisions of these general terms and conditions prove to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.